New Timber Spaces respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information you provide to us when you visit our website, contact us or enquire about one of our products or services.
What information do we collect?
We may collect personal information when you contact us, submit an enquiry through our website, request information about our services or otherwise communicate with us.
This may include:
- Your name
- Email address
- Telephone number
- Postal address or project location
- Information about your proposed project
- Any other information you choose to provide as part of your enquiry
- Technical information relating to your use of our website, such as browser type, device information and IP address
We only collect information that is relevant to providing our services, responding to your enquiry or improving your experience with New Timber Spaces.
How do we use your information?
We may use the information you provide to:
- Respond to enquiries and requests for information
- Discuss your requirements and proposed project
- Prepare quotations, proposals or estimates
- Arrange consultations, surveys or appointments
- Provide products and services you have requested
- Maintain records relating to our customers and projects
- Improve our website, products and services
- Contact you regarding an existing enquiry, project or customer relationship
- Meet any legal, regulatory or accounting obligations that apply to our business
We will not sell your personal information to third parties.
Our lawful basis for processing your information
Under UK data protection legislation, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
- It is necessary to take steps at your request before entering into a contract
- It is necessary to fulfil a contract between you and New Timber Spaces
- We have a legitimate business interest in responding to enquiries, managing customer relationships and improving our services
- We are required to do so to comply with a legal obligation
- You have given us your consent, where consent is required
Where we rely on consent, you may withdraw that consent at any time.
Sharing your information
We may share your information with trusted third parties where this is necessary to provide our services or operate our business.
This may include contractors, professional advisers, technology providers or other suppliers involved in delivering your project or supporting our website and business systems.
We will only share information where there is a legitimate reason to do so and will not disclose your personal information to unrelated third parties unless required by law.
How long do we keep your information?
We will only retain your personal information for as long as reasonably necessary for the purpose for which it was collected, including fulfilling any legal, accounting or reporting requirements.
The length of time information is retained may vary depending on whether you have made an enquiry, become a customer or entered into a contract with us.
Your data protection rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how your information is used
- Object to certain types of processing
- Request the transfer of your personal information where applicable
- Withdraw consent where we rely on consent to process your information
If you would like to exercise any of these rights, please contact us using the details below.
Cookies and website analytics
Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve the experience we provide.
Cookies are small text files stored on your device when you visit a website. Some cookies are essential for the website to operate, while others may be used for analytics, functionality or marketing purposes.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
For more general information about cookies, visit www.allaboutcookies.org.
Third-party websites
Our website may contain links to websites operated by other organisations. New Timber Spaces is not responsible for the privacy practices or content of third-party websites, and we recommend reviewing their privacy policies when visiting them.
Keeping your information secure
We take reasonable technical and organisational measures to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations. The latest version will always be published on this page.
Contact us
If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise any of your data protection rights, please contact:
New Timber Spaces
The Rannoch, Linersh Wood,
Bramley, Surrey,
GU5 0EE
Email: info@newtimberspaces.com
Telephone: 01483 323 586
If you are unhappy with how we have handled your personal information, you also have the right to raise a concern with the Information Commissioner’s Office (ICO).